Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

✅ Eligibility for Return

To be eligible for a return, your item must be:

In the same condition as received
Unused and unworn
With original tags and packaging intact
Accompanied by a valid proof of purchase

📦 Easy Return Pickup (No Need to Ship)

To initiate a return, simply contact us at smartkarthubb@gmail.com.

If your return request is approved:

Our delivery partner will arrange a pickup from your address
You do not need to ship the product yourself
Please ensure the item is properly packed and in safe condition at the time of pickup

⚠️ Items sent back without requesting a return first will not be accepted.

🎥 Important Note (Highly Recommended)

For your safety and smooth claim process, we strongly recommend:

Please record a parcel opening video at the time of delivery.

This video will act as proof in case you receive a damaged, defective, or incorrect item. Without proper proof, we may not be able to process certain claims.

⚠️ Damages & Issues

Please inspect your order immediately upon receiving it.

If the item is:

Damaged
Defective
Incorrect

❌ Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

🔄 Exchanges

The fastest way to get a replacement is:

Request a return for the item you received
Once approved, place a new order for the desired product

💰 Refunds

Once we receive and inspect your returned item, we will notify you about the approval status.

If approved:

Refund will be processed to your original payment method within 3-5 business days
Processing time may vary depending on your bank or payment provider

If more than 15 business days have passed after approval, please contact us at smartkarthubb@gmail.com